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Helen L Robertson
2, Macinnes Place
Ratagan
Glenshiel
By Kyle of Lochalsh
IV40 8HX

01599 511377


Just 9 miles from Eilean Donan Castle.
Open all year - please ring to check I'm in

Helen accepts commissions – please contact us for details
 

Terms and Conditions

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1. My terms and conditions are set out below. I, Helen L Robertson, value providing a personal service and understand what an important purchase your painting will be. If you have any queries about purchasing an original or a print, or are unsure how the terms and conditions may apply to your order, please don't hesitate to contact me.

Original Pastel and Print Specifications
2. All dimensions shown on this site are width by height.

3. All orginal pastels are in a limewaxed wooden frame with a gold slip. The dimensions of the originals vary and are shown where the original is available to purchase.

4. Limted edition prints are sold either mounted in white card, or mounted in white card and framed in a white wooden painted frame. The dimensions for all prints are:

- actual print image size 28.5 x 20cm for landscape images, 20 x 28.5cm for portrait
- print mounted in white card 40 x 31 cm for landscape images, 31 x 40cm for portrait
- framed in a white wooden painted frame with a white mount 48 x 39cm for landscape images, 39 x 48cm for portrait.

Ordering
5. Artwork by Helen L Robertson is available to purchase from her studio, on-line, by telephone or from any of her exhibitions. Products available are the original pastels (framed), or limited edition prints that are framed are unframed.

Delivery Costs
6. Delivery costs are shown for each of the types of products available from this website:

- Original pastel £30
- Framed limited edition print £20
- Limited edition print £10

7. Delivery is usually by courier, Special Delivery with the Royal Mail or TNT and your order is usually despatched within 3- 4 working days. Please note originals may take up to 10 days to despatch if they are part of an exhibition. If your order will take more than 10 working days, we will contact you to let you know.

Commissioning an artwork
8. I always prefer to talk to prospective clients about commissioneed work although artwork can be commissioned by e-mail or over the telephone.

9. On receipt of a commission Helen L Robertson will provide you with a specification,an approximate timescale for delivery and a price, which will include a price for delivery. Please note that our artworks must be paid for in £(GBP) therefore the price for a commission may change due to fluctuations in exchange rates if you are completing the transaction in another currency.

10. A deposit is required for all commissions which is non-refundable. Work is not started on any artwork before a deposit is received. On paying your deposit you are entering into a contract with Helen L Roberston for the provision of an artwork, agreeing to the specification provided by Helen L Robertson, and to pay the total price quoted at a date to be agreed. You are also agreeing to these terms and conditions.

11. Once a deposit is received, a charge may be applicable to change the specification of your artwork. While Helen L Robertson will always try and incorporated changes required by the customer, they may not always be possible once work on a piece has started.

Paying for your commissioned artwork
12. On completion of your artwork, you will be sent an invoice for the outstanding balance by e-mail which must be paid in £(GBP) within 5 working days.

13. On receipt of your final payment Helen L Robertson will make arrangements for the delivery of your artwork.

Returns and cancellations - commissioned items
14. Under your contract with Helen L Robertson the supply of goods (your artwork) is made specifically to meet your specifications and therefore your order cannot be cancelled after a deposit has been paid and a contract entered into.

15. In the highly unlikely event your commission does not match your specification or you believe there may be issues with the quality of the product, Helen L Robertson will endeavour to resolve the situation to your satisfaction as quickly as possible. Please contact her to explain your specific queries and agree a course of action.

Returns and cancellations - non-commissioned items
16. If you wish to return any non-commissioned items purchased from Helen L Robertson they must be returned within 7 days of receipt for a refund. Items must be in their original state.

17. You are responsible for ensuring the item is returned to Helen L Robertson in it's original state and without any damage. Delivery charges are not refunded.

18. Helen L Robertson will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for return of funds and any charge incurred is not covered by Helen L Robertson.

19. In the unlikely event there is an issue with the quality of the product or it is not the product ordered, Helen L Robertson will endeavour to resolve the situation to your satisfaction as quickly as possible. Please contact her to explain your specific queries and agree a course of action.

Privacy Policy
20. This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction was provided by clients.

21. This website uses Google analytics to record information about site usage. Click for privacy and cookie information.

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